AA Food Concepts - Fraud Protection Policy

Introduction

AA Food Concepts takes the security of our customers and business very seriously.This Fraud Protection Policy outlines the measures we take to prevent, detect, and address fraudulent activity on our online ordering platforms and within our cloud kitchen operations.

We are committed to protecting our customers from various fraudulent activities, including
Credit Card Fraud: Unauthorized use of credit or debit cards to place orders.
Phishing: Attempts to obtain personal information, such as credit card details, by posing as a legitimate entity.
Account Takeover: Unauthorized access to a customer’s account to place fraudulent orders.
Coupon/Promotional Code Abuse: Misuse of coupons or promotional codes.
Order Manipulation: Altering order details to receive discounts or free items fraudulently.

AA Food Concepts implements the following measures to prevent fraud
Secure Payment Gateway: Unauthorized use of credit or debit cards to place orders.
Order Verification: We may request additional verification, such as phone number confirmation, for high-value orders or orders placed from new accounts.
Address Verification System (AVS): We may use AVS to verify that the billing address provided by the customer matches the address on file with the card issuer.
Monitoring Activity: We monitor order patterns and customer activity for suspicious behavior.
Customer Education:  We encourage customers to practice safe online ordering habits, such as using strong passwords and being cautious of phishing attempts.

If we suspect fraudulent activity, we may take the following actions
Order Cancellation: We may cancel the order and notify the customer.
Account Suspension: We may suspend the customer’s account for investigation.
Reporting to Authorities: We may report suspected fraudulent activity to the appropriate authorities.

Customers are responsible for

  • Keeping their account information confidential
  • Not sharing their login credentials with anyone.
  • Reporting any suspicious activity to AA Food Concepts immediately.

If you suspect any fraudulent activity related to your AA Food Concepts account, please contact us immediately at
89711 97633.

AA Food Concepts reserves the right to update this Fraud Protection Policy at any time. We encourage you to review this policy periodically for any changes.

If you have any questions regarding this Fraud Protection Policy, please contact us at 89711 97633.

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